393- From Surgeon to IT Without Shortcuts w/Dr. Sergio E. Sanchez

YBH#393 Sergio E. Sanchez

00:00:09 Phil Howard: everyone out there listening, we have with us. doctor, Sergio Sanchez. And when I say doctor, I'm not talking just like poor, hungry doctor, I'm talking like real medical doctor that happens to be in it. So please tell me your story. Please tell me how you were a doctor that got into it. It's a great story.

00:00:31 Sergio E. Sanchez: So first of all, hello everybody. Thank you for having me here. Phil, I'm honored to be part of this podcast, this episode, and yes, my story is a little bit, out of the normal path. So since I was a little kid, I remember my mother asking me or my father, what do you want to do when you grow up? And I always says, I want to be a doctor. the intention for me to try to keep people healthy was, my dream. So after, high school, go to medical school in Mexico, then National University of Mexico and graduate after six years, of course. And then resident program. ET cetera. ET cetera. So I became a full fledged general surgeon. Funny part here. Now, and I was probably between thirteen, fourteen years old when I had to go with my father, which he wasn't a doctor. Okay. He was an architect. And I will tell you something funny about that, too. but one time I had to go with him to the office, and I think it was a Saturday, something like that. And I was bored out of my mind. Meanwhile, he was doing something. I think the assistant saw my face and says, hey, are you bored? And I yes, I am. Just sit down here looking at my dad typing things or. No. And she says, well, can you come with me? I want to show you something that we just got for the office. Okay. And. So I sit down in front this weird TV, which only amber color and a keyboard that has different keys or more keys that my typewriter at home.

00:02:20 Speaker 3: Uh huh.

00:02:21 Sergio E. Sanchez: And she start typing something and voila! I have first time a video game in front of me and was Space Invaders, and the computer was an Apple two E and in the moment that I touched the keyboard, I fall in love with that thing. So time passed and I was, I love to play video games. I love the computers going to the arcades, to put twenty five cents and, well, it was great. But now I was able to get one and get it at home. And I said everything that I could. And finally I got a Commodore sixteen, not the sixty four, the sixteen even previous to that one.

00:03:05 Phil Howard: One six. I wish we had kept all of our computers

00:03:07 Sergio E. Sanchez: Yes. So, video games at that time was one in a blue moon. Not like today. That is a new one every day. So I start to get bored of playing the same game and I start well, how do you make a game? How is that a new program? So I started learning programming and, Basic, Fortran, COBOL, Pascal. So what's just for hobby? a couple years passed, and my father called me and says, hey, do you think you can put a network in the office? Because we just got a mainframe and dumb terminals. And to me, that was like a Chinese. Like a Greek? Like a what? Like a. Yeah, take this book. And the book was a novel. I remember a red book of how to create a network and was talking read network with coaxial cable and we're connectors.

00:04:06 Phil Howard: Yeah.

00:04:06 Sergio E. Sanchez: And was, somebody tripped and disconnected one of the cables. Everybody was down.

00:04:12 Phil Howard: By the way. not to interrupt your story, but What did you like more? the idea of being a doctor or, being a nerd?

00:04:18 Sergio E. Sanchez: I have to tell you, I miss, be in, an operation room. Yeah, but then I decided to fool myself. And thinking that computers. Now they are my patients. I always want to stay in my country. But okay, so coming to the United States, getting my green card in the beginning, my, work permit, blah blah blah, and I start looking for a job in the medical field and all surprised. If you want to be a doctor here, you have to get a license to operate or prescribe medicines. Okay. No problem. How? I get the license. Oh, you have to pass three tests, three exams, the board, medical test exams. Yeah. One more year. And after you pass those three, which for some reason, I don't understand.

00:05:06 Phil Howard: Over three years. So you have to take them over three years. You can't take them all at once.

00:05:10 Sergio E. Sanchez: Exactly. I don't know if that is still the same way. this happened thirty years ago. And I remember, like, asking why? Why cannot take the next one two weeks from now.

00:05:20 Phil Howard: Uh huh.

00:05:21 Sergio E. Sanchez: No, no, no, you have to take you one year in between. Okay. And then you accomplish passing the exams. You have to do resident again in my case. Five. Yeah.

00:05:38 Phil Howard: It's like going back to medical school.

00:05:39 Sergio E. Sanchez: Working hard. And at that moment, I already started working like a medical assistant. And You need money to live in in New York. So I start looking for options. And I thought, well, if I have to go back to school and again do something, I want to do something new. I don't want to get bored again doing anything medical. Plus, the cost of going to medical school, plus the time it was a little bit tough. So, I took my bicycle. I rode all the way to Columbia University and I told them my problem. And at that moment they said, well, we can take your credits from medical school for applied to something else. And what else do you like as well? I like computers, I love the computer world, so. Oh, great. We're opening a pilot program now. Like. And you can be perfect for this. Perfect.

00:06:41 Phil Howard: What year was this?

00:06:42 Sergio E. Sanchez: nineteen ninety seven.

00:06:46 Phil Howard: Okay, perfect.

00:07:11 Sergio E. Sanchez: And then I became a, master in computer science by Columbia. My first job with Philip Morris, So, I work for around two, three years in there

00:07:23 Phil Howard: Mhm.

00:07:24 Sergio E. Sanchez: So I got a job in Albany. Albany, New York, in a little studio And at that time, I was number twenty five. And they need somebody with, computer, knowledge because they didn't have a network. Yeah. this studio was founded by two amazing guys that I love very much, Guha and Karthik Bala. But at that time, they were just kids coming from Rensselaer Tech, school. And the school gave them something that was called the incubator to, help them to create basically a studio. Uh, but I remember also very weird, first meeting with human resources. I got the job, and the lady, told me. Perfect. Can you start Monday? And I said, yes, of course. And then the next question was, can you bring your own computer? What? What do you mean, my own computer? They, Yeah, we are pretty small. Everybody is bringing their computers from home to work, blah, blah blah. So from the technology point of view, I was like, oh my God, what? I just accept.

00:08:36 Phil Howard: Right, right right.

00:08:37 Sergio E. Sanchez: I said, well, okay, I'm here, I need a job and meanwhile, I found something different. I stay in that place for sixteen years.

00:08:47 Phil Howard: Yeah.

00:08:48 Sergio E. Sanchez: And the funny part here is after two years, the biggest, video game company in the world, bought us. So I work for Activision Blizzard, with, titles like Tony Hawk, Skylanders, Call of Duty, Guitar Hero. I don't know, I think like a more than fifty, games that my name is in the credits. So probably if somebody here likes video games, my name is in one of those nice time pass. And then I got,

00:09:18 Phil Howard: I mean Warcraft. You guys had Warcraft.

00:09:20 Sergio E. Sanchez: Yeah. It was an incredible explosion for that game. Everybody love it. so after that, after working for sixteen years, in their basically got layoff like always happened in the video game industry looking for a job. And because I was in charge to get all the, computer system for that studio, right, which became like a two hundred people at one time. I got in very good relationship with Apple, the business side of Apple, because we were buying now tons of phones, mostly for, developing of video games. we're talking about two thousand seven, two thousand and eight around that time. And, one of my friends in Apple called me and says, hey, we just hear in the news that, Activision lay off people. Are you affected by it? And I said, yeah, sadly, I am.

00:10:16 Phil Howard: Yeah, yeah, yeah.

00:10:17 Sergio E. Sanchez: And they said, well, do you want to work for Apple? like are you now playing with my feelings? I know absolutely, yes of course. And then I work for Apple with this title I ever have in my life. I was the senior lead genius for Apple. Which basically I was in charge of the genius bar. Yeah. The the technical team over there. And it was great. But after a certain time I was still missing being a doctor. And I got another offer with another company, a life science company called Eversana. That they were related to research for, pharmaceutical companies and hospitals and clinics. So I work for them. Etcetera, etcetera. And, time passed. so I moved to Ohio and, here I was in Also a very similar job with a company which disappear from one day to another. that was kind of a weird and scary when, companies like CDW or Dell or HP used to call me and says, hey, when is your company going to pay for these computers or these printers? So I don't know what you're talking about. Let me check with the CFO or the CEO.

00:11:46 Phil Howard: Yeah, yeah.

00:11:46 Sergio E. Sanchez: I couldn't get in touch with them.

00:11:48 Phil Howard: Okay.

00:11:49 Sergio E. Sanchez: So two weeks later, we got a letter from lawyer saying, thank you very much for your service. Your last day will be such and such. And he will be your last payment. Like a what? So again, looking for a job? I found a job working for the Catholic in United States. amazing people, incredible people, but completely different of every end user I have in my life. When I start working for the Catholic Church, my job was to unify six different provinces into one, from the technology point of view. And you are talking about that, the end user, average end user, there is over seventy two years old, and they never use a computer or a phone, a It's more fun for do their job in their lives.

00:12:44 Phil Howard: Yeah.

00:12:45 Sergio E. Sanchez: Their main tool is the interaction face to face.

00:12:49 Phil Howard: Right.

00:12:49 Sergio E. Sanchez: But when we are trying to, bring technology to their world, basically we have to have a lot of patient and teach them, what, and how to interact with not only the computers, but also the system. I have very sad stories, from some of them that they were, hacked or they were scammed. Very big amount of money because some of them, they still using, your AOL accounts.

00:13:17 Phil Howard: They are like, scammed, like Nigerian letter types.

00:13:21 Sergio E. Sanchez: Well, now let me tell you something that is interesting. When somebody tells you that, hey, I have an AOL account out of the gate, If you think like a hacker. Now you know so many things about that. Only with the email address. You know that the person that have it is probably over fifty five years old, that in forty years that person hasn't changed to something newer, like, I don't know, Gmail is because or he or she doesn't know how or don't care or both. So probably they are primary targets for all these people.

00:14:02 Phil Howard: Yeah, yeah. So fast forward to today. You're back in healthcare. And long story short, along the way, you've security is an issue. Security is clearly a passion of yours. and healthcare is an interesting thing because healthcare is supposed to be ahead of the curve. Healthcare is supposed to be cutting edge, bleeding edge, all these different terms that we say, right. And it both is and it isn't. Right. Like healthcare technology from a machine standpoint MRIs, x ray machines, these types of things I would say in America is fairly advanced and ahead of the curve, robotics, things like that. But infrastructure, cybersecurity, end user unification, it having a seat at the table and communicating clearly across the entire environment has something to be desired in the healthcare world. One, because it's very political and it's very, Healthcare in general is very departmentalized and good, it leadership really can't be it. Aside from the business, it can't be it can't be compartmentalized like this because it affects all of the business and all the communications. So that's a problem in the healthcare world. And then when you layer in security on top of it, with many buildings being just old and cabling issues and antiquated technology having to integrate with the new up to date machines and technology, you have this perfect storm and then getting anything approved and done has to go through this crazy political process, and getting all doctors into a room or board members to make a decision is not a timely thing. How do you deal with all that?

00:15:49 Sergio E. Sanchez: Well, in big part, I feel is our own fault. I believe that, we people in the IT world speak a different language. And I, not mean in English or Spanish or Italian or French. I'm talking about that. We have a very complicated way to communicate technology, because we think that the people understand that everybody knows about, what is a DNS or what what mean URL or things like that. And sadly, that starts to divide people, divide people to the point that, some people that are the main, deciders, for getting a service or hardware or software is people that sign the check to buy the things, but they don't have idea about technology, so they don't know what they are buying or they get scared for what they hear in the news and oh no, I hear that the you put something in the cloud, everybody see it. That you don't have control over things like that. So our job in the IT world is also translate to a very simple terms that information to everybody. One of the things that I believe is no matter how much money you invest in cyber security example, you can spend thousands or hundreds of thousands of dollars. Take one person to click the wrong link and all that money goes out the window. So the approach that I will take, always with technology, is to try to explain in the most basic way to everybody. In that way, they completely understand what is at stake, what is the problem not having that resource or what happened. If we get, what is the advantage and disadvantage of having that?

00:18:00 Phil Howard: I think that's I think people are pretty open to that in healthcare because there's such a high, at least higher level healthcare people, because they're so knowledgeable of their own field that they appreciate knowledge from another field and something that seems really basic to us, they're actually fairly thankful for.

00:18:19 Sergio E. Sanchez: Yes.

00:18:20 Phil Howard: Whereas in other industries, a lot of times high level executives are very knowledgeable of technology and that can be dangerous.

00:18:27 Sergio E. Sanchez: That can be too, because how many of us people in the IT world, discover somebody that think that they know better than us, and actually, they make things even worse? that is, the scary and dangerous thing there.

00:18:43 Phil Howard: So if you had a playbook for creating a. Three steps. Five steps for communicating to the, board structure in the healthcare, or creating an IT playbook in the healthcare industry. What are those three steps?

00:19:01 Sergio E. Sanchez: I will tell you, first and most will be communication and learn to speak the same language. it's important that step number one, have the best communication between everybody the teams, the board, the clinicians, the finance. Let's speak the same way. In that way we know exactly. And faster what we need to fix or to get. number one. Number two is be sure of your cybersecurity or your security in general. you need to be sure that everything coming to your network is secure, up to date that you have. Very good. long, long. I will not call it passwords anymore. I want to passphrases. I want that you write something like, your memories

00:19:55 Phil Howard: Right?

00:19:56 Sergio E. Sanchez: If you can do that, it will save you a lot of headaches. So that will be your communication. Be sure of security. And the third will be basically, be sure that everybody is in the same page with you and that it be up to date in everything that is out there. Today we have something that is amazing and terrifying at the same time. It's called AI and it's being bombarded to you everywhere you open any Microsoft product and copilot is right there. You open your Chrome browser and Gemini is right there. basically, it is in your face. So we need to really, really, really learn it if we want to continue, be in the top. but also, you have to be careful. What are we teaching AI? Who has access to that information We need to be sure that everything is connected and correct so that is, what I will be doing

00:21:05 Phil Howard: Is there something that being a still a surgeon, still a doctor, I was going to say that the is there something that most IT leaders get wrong that you think is obvious?

00:21:21 Sergio E. Sanchez: Yes. We assume that everybody has the same knowledge that we do. it's funny sometimes.

00:21:27 Phil Howard: Or that people care what we're talking about. Yeah. Yeah.

00:21:31 Sergio E. Sanchez: but, we how many again? Helpdesk team. How many times they go over thinking the problem of a user. a the computer is not working. A the computer is not. And really, it's because the power, is not connected or they never pressed the button or they are confusing the CPU with the monitor. You know how many people they call the CPU. oh. This is my computer. Is my monitor. They don't think about the little square thing in the desk.

00:22:03 Phil Howard: It's amazing. If you could fix one big, If you could fix the biggest challenge in your life in it. The the biggest challenge that you have in it leadership right now, if you could fix that across the board for everybody, what would it be?

00:22:15 Sergio E. Sanchez: So basically, I think our job is always resolving problems and always will be problems out there. in technology, every day something new. So with that new device, new service, new, system, new software problems will come with and problem that sometimes the end user like us will make the mistake of doing something wrong. Or sometimes, it's something that we are not prepared to put in our network. and with that.

00:22:50 Phil Howard: It's a good point. Do you think that we create more problems for ourselves inadvertently than we need, or should we be preventing more challenges and problems than we are fixing?

00:23:08 Sergio E. Sanchez: this is interesting to know. I mean, problems will be always there because it's in our human nature. But I yesterday I was, actually, hearing a podcast also very, very good podcast about, cyber security, where basically they tell you that you have to update all your software continuously because they found, a problem. They have bugs. They have, places where hackers can get in and like, why we have programs today in the twenty first century, in the twenty twenty five, we still writing programs. That has issues. Why we still doing that? I mean, when you buy a car, you don't go back to the dealer every week to update your tires or update your.

00:24:01 Phil Howard: No, but I can tell you that there is a warranty on that car for a reason, because they know that thing is going to break down after one hundred thousand miles. Yes. I mean, I can't answer that question.

00:24:11 Sergio E. Sanchez: But that is because.

00:24:12 Phil Howard: It's to make money. I mean, even like I think Chris Rock years ago said, what, you don't think they can't make a Chrysler with a or a Cadillac where the bumper doesn't fall off. And like, of course he's like, we made ships that supposedly go to the moon. They can't make a car or, you know, it's like. It's like it's like a double edge. I don't know, whatever you want to call that metaphor, but yeah, we could make things that don't probably break, or we could make things more perfect. We could do things better.

00:24:40 Sergio E. Sanchez: Yeah.

00:24:41 Phil Howard: what can we force in from a technology leadership standpoint to create. A higher level of accountability around quality control, and security. How do we hold vendors more accountable? How do we hold our sea level leadership accountable to their vision and goals in place without derailing them through AI hype cycles? All of that, like how does it hold people accountable to just being better?

00:25:15 Sergio E. Sanchez: it's tough because again, we are talking about humans here. Maybe we have AI that we.

00:25:21 Speaker 5: That's why we're eliminating humans.

00:25:24 Sergio E. Sanchez: Yeah. But I think one of the reasons that we need to have here is when you sign a contract with a company, you have the famous SLAs. you need to be sure that everything that is written down in that SLAs is basically follow to the top.

00:25:43 Phil Howard: You need to be me. Having negotiated many, many contracts over the years, SLAs are worth almost nothing because we're talking about a percentage of downtime shared amongst thousands of customers over a large geographical area. So anyone that's not five nines or it's like, hey, we're four nines plus, it's kind of a everyone in the industry knows that SLAs are kind of like, what you want is like chronic outage addendums. What you want is things that are spelled out very specifically for you individually as a customer.

00:26:20 Sergio E. Sanchez: Yeah, actually. But take all the promises of the vendors. Like really really serious.

00:26:28 Phil Howard: Mhm.

00:26:29 Sergio E. Sanchez: be sure that they are compliant with that.

00:26:32 Phil Howard: I think this is a good brainstorming session because I would like to create an app. Greg, my AI app creator, I would like to create an app that holds all your vendors accountable and reminds you to have quarterly check ins, whatever it is. Because how many vendors do you have that follow through? Kind of have them, but like they're there, right? It's like they're just there. Do they are they really earning their paycheck or, I was having a brainstorming session this morning, too. I was like, I just want to make it boring again. Let's make it boring again where we don't have to worry about like fifty percent of the standard stuff, like we shouldn't have to worry about. There shouldn't be be friction points? With internet there shouldn't be friction points. With telecom, there shouldn't be friction points with firewall upgrades. All of this stuff is kind of like the standardization. It should be boring. Let's make it boring again. In those situations, and you shouldn't have to deal with it as an IT director. So there's that standpoint and then there's the yeah, it should be should be done for you. You shouldn't really have to be like wasting a lot of time on that. And you shouldn't have to be, I don't know, ringing people up and like, hey, why do I, why didn't you catch that? I don't need these fifteen, extra licenses that are doubled up with, whatever, if that's to your point. And then, as far as the SLAs go, yeah, people should be proactive. I don't people shouldn't have to call when their internet's down. The provider should actually already know that. Yeah. And should be proactively calling you and being like, we we noticed that circuits hopping. We noticed. Is that just so you know, we're on top of it versus one eight hundred go pound sand.

00:28:16 Sergio E. Sanchez: Well, again, you know now they have a new tool. Well more or less new tool called AI that can do that job for them and automatically, get the information out to the people.

00:28:29 Phil Howard: I mean, we've had it for years. It's just a matter of like which people are mediocre. And actually, it's kind of like your disaster avoidance plan, right? Like it's as good as if you don't just unplug everything and test it every now and then you're like, oh, well.

00:28:43 Sergio E. Sanchez: Correct.

00:28:44 Phil Howard: it's like, how often do people's backups can they actually retrieve? And are they are they done? Well, because we haven't there's just so many gold standards checklists that we have to have in it.

00:28:54 Sergio E. Sanchez: Yeah. And how many times do you check that the backup is working and you can deploy it back again. And how long will it take.

00:29:01 Phil Howard: And so to your point, that's something that AI, I think could really, would really be able to help the IT world out. Reminders, double checking. Scanning. almost like this. what's a technical term that we could use? There's got o dynamic. We need to say we want a dynamic, some sort of dynamic scanning tool that's, across. It's going to make it boring again.

00:29:26 Sergio E. Sanchez: Uh.

00:29:27 Phil Howard: Okay, so then eighteen months from now I want your prediction. Eighteen months from now, what are we going to be talking about. What are we going to be talking about that no one's talking about today,

00:29:36 Sergio E. Sanchez: I think in eighteen months from now, we will have generative AI. You will have now AI doing, things without intervention of us.

00:29:47 Phil Howard: Give me some examples we want. What's the biggest one? That people are going to be shocked, like. Nah, it's not really going to take over this job.

00:29:53 Sergio E. Sanchez: basically everything that is a repetitive task job that is probably going away. I'm so sorry about my friends from the coding world. All the programmers.

00:30:05 Phil Howard: I'm with you.

00:30:07 Sergio E. Sanchez: They.

00:30:07 Phil Howard: They're done. They're done.

00:30:09 Sergio E. Sanchez: Yeah.

00:30:10 Phil Howard: There's going to be a couple high level guys left over, but there's going to be a huge gap, and I don't know what we're going to do there. What's going to. Where's the gap?

00:30:17 Sergio E. Sanchez: Well, I have to tell you, everybody that is a programmer today. they will become bug hunters. Basically, they will be checking if the code given by the AI is correct. basically, they will be just reading it,

00:30:34 Phil Howard: Even that's going to be eliminated because I've seen a massive jump. And I'm talking literally in weeks. Yeah, we literally had one day it was like, this is really close. We can do it. But there's a lot of hallucinations and issues and problems to the next week. It's solving itself. It's fixing its own problems. It's amazing. There's no hallucination. Literally two months ago, we could not make an infographic without spelling mistakes. like text on an infographic. Very, very difficult.

00:31:08 Sergio E. Sanchez: Mhm.

00:31:09 Phil Howard: Thing of the past overnight.

00:31:11 Sergio E. Sanchez: Well, do you remember the pictures with people with six fingers or two hands?

00:31:16 Phil Howard: That might still be happening I don't know. Yes. that might still be happening. here's what I'm thinking. That goes in conjunction with that is are we going to get dumber because.

00:31:28 Sergio E. Sanchez: Are.

00:31:29 Phil Howard: All the coders? If all the modern day coders are kind of laid to rest, so to speak, where's the cutting edge, Or where's the new age? Or where's the inventive minds going to come into place? And it's kind of like you grew up with the internet. You used the Commodore sixteen, right? You know, kind of you have a better idea of what a computer is, where it came from. You have a better idea of how the internet works. You have an understanding of networks from the beginning. Whereas my son, the iPhone was around since he's been born.

00:32:04 Sergio E. Sanchez: Yeah.

00:32:05 Phil Howard: it's like there's going to be this massive gap. So how are we going to make strides in new Is there going to be this big gap in the one percenters are going to be a lot higher than the one percenters, being that people that are actual geniuses and smart and still take the time to learn coding and understand all this and create new gaps. Or is it? This is just my primitive mind.

00:32:26 Sergio E. Sanchez: I will tell you this, from the medical point of view, is already known by some. And I can send you the studies, I think is Stanford University. did a study about how many hours average per day a kid, is in front of a screen.

00:32:48 Phil Howard: Yeah.

00:32:49 Sergio E. Sanchez: And I think from, eight years old, which is pretty young to seventeen years old. The average is seven point five hours per day, Basically kind of like a job. but also they are noticed that kids are having issues with the development of the pre cortex, part of the brain, which is basically the director of the orchestra. So they discovered that is thinner than normal and I would say normal. a kid that don't use a screen all the time and it's like they are getting older and I don't say it's older from a good point of view, but from a bad point of view, because they're, the size, the physical size of the cortex is thinner. So the way that technology is working on them is affecting me is a change in their brains. also and everybody knows this. The blue light coming from the screen will also diminish the, production of melatonin, which is basically the hormone that helps you to sleep. Yeah. So they are having also issues with that, will. And, lack of sleep, which is very, very important for mental health. If you don't sleep, when you are that age around, eight to ten hours per day, you start to get depression. So and we are seeing that in kids, actually, since two thousand and eight when the iPhone came out, the depression in teenagers has increased a lot. So are we going to be a different human being in the future. Probably. it's kids now. Your kids. And you are me. Phil, we grew up with electric light and everybody at home. We have a switch.

00:34:55 Phil Howard: Mhm.

00:34:56 Sergio E. Sanchez: how many people can explain how a switch works of our generation so they don't know how to work, but they know that they're on. You have light, they're off. You don't have light the same way with the kids today. You put it very very well thinking like they are growing up now with internet like every day normal thing. The kids born today, they are going to be growing with AI will be part of their lives and they will don't care how it works, but it's working.

00:35:33 Phil Howard: That's pretty wild.

00:35:34 Sergio E. Sanchez: So think about that, basically eighteen months from now, the change is. I think will be explosive in the eighteen hundreds. in England you have the creation of the steam engine. And that changed the face of the entire planet in a couple of years, probably ten years. Everything was different today with the creation of AI will be questions of months. If you can see a graphic of how technology is advancing from nineteen forties, let's think about Alan Turing. And the Enigma machine was a very, very, the angle Go off. If you see a graphic. The angle will be almost nothing until the nineteen seventies that start to be a higher slope, and today it's completely vertical. you can go to a website called Hugging Face, which is kind of like a app store. And every day is a couple of new applications because they are using AI to make AI.

00:36:48 Phil Howard: What's the learning journey that we should suggest for, the youth growing up? Is it Python understanding data science? is it history? Technology? Obviously I'm talking from our professional standpoint. Yeah. History, along with, AI, applied AI, data science and Python. And how do we kind of close that gap between the,

00:37:11 Sergio E. Sanchez: Knowledge and people?

00:37:14 Phil Howard: Yeah. I mean, there's, like, real because I have friends that are like PhDs in data science and stuff that applied at, Facebook and stuff like this. And it was interesting their interview process, some of the interview process was like, sit in this room, you've got twenty four hours to solve this problem this way and just didn't get the job because then a group of nerds come in and pick it apart and they're like, yeah, yeah, you're not thinking the right way. This is not it. So we've got a level of people that are really, really smart, on the verge of controlling the entire world. I do believe that the people that control this are have an immense amount of power, an immense amount of data on human psychology, on how to control us. with all that being said, How do you survive in that world? So you've gotta kind of learn it. So, It's been an absolute pleasure having you on the show. If there was one message that you could get across to C level executive leadership and all the leaders and all the people in the world that don't understand the language of it. What would that message be?

00:38:24 Sergio E. Sanchez: That please allow us, the people in it, to explain to whatever level they need, all the information that is needed to grow up, like a company that allowed us to show them what is coming. Basically, to keep open communication, that not because you find technology complicated or confused. hate technology. We can level the knowledge to everybody and that will help everybody. I believe some people think that technology is kind of like a enemy, a nemesis. It's not. It's just a tool. But we need to learn how to handle that tool. you give a hammer to a carpenter and he's going to make a beautiful table for you. You give that hammer to a serial killer. Yep.

00:39:22 Phil Howard: that's an interesting metaphor. it's been a pleasure having you on the show. Doctor. Sergio Sanchez, you've been heard.

00:39:29 Sergio E. Sanchez: Thank you, thank you. Phil, thank you. Thank you for the opportunity.

00:39:33 Phil Howard: All righty, sir.